Connected Dreams / Origin – Refund Policy

1. Eligibility

A refund may be granted if:

1. The request is made within 14 days of entering a subscription and,
2. It is approved by Paddle, our Merchant of Record.

Refunds are provided at the sole discretion of Paddle (our Merchant of Record) and on a case-by-case basis and may be refused. Paddle will refuse a refund request if it finds evidence of fraud, refund abuse, or other manipulative behaviour that entitles Paddle to counterclaim the refund.

2. How to request a refund

To request a refund, visit https://paddle.net

3. Refund processing

If your request is approved:

1. Paddle will process the refund to the original payment method where possible.
2. Processing times depend on the payment method and banking system.

A refund may result in cancellation of the subscription for that workspace/tenant.

4. Changes

We may update this Refund Policy from time to time. The effective date indicates when the latest version takes effect.