Effective date: 2026-01-16

Release: 1.1.0

Connected Dreams / Origin – Terms of Service

These Terms of Service (“Terms”) govern access to and use of Connected Dreams / Origin (the “Service”). By creating an account, starting a trial, activating a subscription, or using the Service, you agree to these Terms.

If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity. In that case, “you” and “your” refer to that entity.

1. Who we are

The Service is provided by Connected Dreams B.V. (“Connected Dreams”, “we”, “us”, “our”).

Address: Houthavenkade 21, 1014 ZB Amsterdam, The Netherlands Chamber of Commerce (KvK): 34292834 VAT: NL8189.56.550.B01

2. Definitions

  1. Tenant / Workspace: A logically separated environment within the Service, administered by you or your designated admins.
  2. Editor: A paid user seat that can create and edit content (subject to permissions).
  3. Guest Reviewer: A free user role intended for (external) stakeholders to enable review operations.
  4. Customer Content: Content you or your users upload, create, store, publish, or otherwise process via the Service (documents, structured items, files, comments, etc.).
  5. Standard Plans: Subscription plans that Connected Dreams makes available for online purchase on its pricing page, excluding any Enterprise plan or other custom agreement.
  6. Enterprise Plan: a subscription provided under a separate written agreement with Connected Dreams, which may include custom pricing, terms, support, and/or deployment options, and which is not a Standard Plan.

3. Merchant of Record and payments

Payments for the Service are processed by Paddle acting as Merchant of Record (“MoR”). Paddle is the seller of record for the payment transaction and processes payments and (where applicable) refunds. Your use of the Service is governed by these Terms; payment transactions may also be subject to Paddle’s buyer terms.

4. Eligibility

You must be at least 16 years old (or the minimum age required in your country) to use the Service. If you are under 18, you may use the Service only if permitted by applicable law and with any required consent.

5. Accounts and access (no sharing)

  1. Personal accounts. Accounts are personal and must not be shared with any other person. Each individual must use their own account.
  2. Security. You are responsible for safeguarding credentials and for all activity under your accounts.
  3. Admins. Workspace admins may manage users, permissions, and settings. You are responsible for admin actions and for your users’ compliance with these Terms.

6. Plans, seats, and Guest Reviewer fair use

Plan packaging and pricing are described at: https://connecteddreams.com/pricing

  1. Editors are paid seats. Each person who needs day-to-day editing access must have their own Editor seat (or other paid seat type, if offered).
  2. Guest Reviewers are free and intended for review participation by stakeholders.
  3. Fair use. Guest Reviewers are intended for internal or external stakeholders to review content and provide feedback. It is not intended for the dissemination of content to the public as large. We may enforce reasonable limits in cases of misuse (including restricting Guest Reviewer usage, requiring conversion to paid seats, or suspending access).

7. Trial (payment method required; no auto-start)

We offer a free trial (currently 31 days).

  1. A payment method may be required to start the trial to reduce misuse.
  2. We do not automatically start a paid subscription or automatically charge you when the trial ends.
  3. To continue after the trial, you must actively activate a paid subscription.
  4. We may send reminder emails near the end of the trial. If you do not activate a subscription, the trial ends and access may stop.

8. Subscription activation, billing, taxes

  1. Activation. Paid access begins when you activate a subscription.
  2. Automatic renewal. Paid Subscriptions automatically renew until canceled.
  3. Billing and taxes. Prices and applicable taxes are presented at checkout and/or in the Service. Paddle may calculate, collect, and remit taxes as required.
  4. Changes. We may change plan packaging and pricing prospectively. Any changes apply to future periods and/or upon renewal, unless otherwise required by law.

9. Cancellation, access, and retention

For Standard Plans:

  1. Cancellation. You may choose not to renew your subscription by giving notice of cancellation 48h before the end of the then-current subscription term via https://paddle.net Any cancellation will take effect at the end of the current subscription term, and your subscription will remain active until that time. There are no refunds on unused subscription periods
  2. Data retention. After cancellation (or a refund that results in cancellation), we retain your workspace data for 90 days, after which it may be deleted. During the retention period, you may be able to export data (subject to permissions and product capabilities). After deletion, restoration may not be possible.

For Enterprise plans cancellation and retention are stipulated in a separate written agreement.

10. Refunds

Refunds are governed by our Refund Policy at:

https://connecteddreams.com/legal/refund-policy

It is incorporated into these Terms by reference.

11. Acceptable Use

You may use the Service only for lawful, safe-for-work purposes and in compliance with our Acceptable Use Policy (“AUP”) at:

https://connecteddreams.com/legal/acceptable-use-policy

The AUP is incorporated into these Terms by reference.

Violation of the AUP may result in content removal, restricted publishing, suspension, or termination as described in Section 18.

12. Your content and permissions

12.1. Ownership

You retain ownership of your Customer Content.

12.2. License to operate the Service

You grant Connected Dreams a limited, worldwide, non-exclusive license to host, reproduce, process, transmit, and display Customer Content only as necessary to provide, secure, and maintain the Service, including creating backups and generating outputs you request (e.g., exports or published documentation).

12.3. No secondary use / no AI training on Customer Content

Customer Content is yours. We do not sell Customer Content. We do not use Customer Content for advertising. We do not use Customer Content (including prompts, uploads, or generated outputs within your tenant) to train or improve machine learning or AI models, except if you explicitly opt in via a separate agreement or a clearly identified product setting.

12.4. Responsibility for content and permissions

You are responsible for:

  1. the accuracy, legality, and appropriateness of Customer Content;
  2. ensuring you have the rights to upload and share Customer Content;
  3. configuring permissions (including access granted to Guest Reviewers and external users); and
  4. any consequences of publishing content to external channels.

12.5. Feedback

If you provide feedback or suggestions, you grant us the right to use them without restriction or compensation. (Feedback does not include Customer Content.)

13. Intellectual property

The Service (including software, interfaces, trademarks, and documentation) is owned by Connected Dreams and its licensors and is protected by intellectual property laws. Except for the rights expressly granted, no rights are transferred to you.

14. Backups, ransomware resilience, and your continuity needs

14.1. Standard Plans: automatic backups with retention lock

For our Standard Plans we perform automatic backups and maintain an archive with a retention lock of approximately three months to help protect against accidental deletion and certain ransomware scenarios.

Important notes:

  1. Backups and retention are an operational feature; they are not a guarantee that we can restore any specific item or exact time point in all circumstances.
  2. Restore capability may depend on the nature of the incident, timing, and technical constraints.

14.2. Enterprise: customer backup responsibility

By default Enterprise customers do not have the backups, retention, and disaster recovery features of the Standard Plan.

Enterprise customers may elect to use the automatic backup feature of the Standard Plan, this must be stated in a separate written agreement.

14.3. Your own requirements

Regardless of plan, you are responsible for maintaining any export and continuity strategy required by your organization’s policies, regulatory obligations, or risk tolerance.

15. Security

We implement reasonable technical and organizational measures designed to protect the Service. You are responsible for using secure identity practices, managing access appropriately, and maintaining security for devices that access the Service.

16. Publishing and outbound traffic

If you publish content to external channels (e.g., documentation websites), you are responsible for the content you publish and for ensuring you have the necessary rights to publish it. Publishing features may be subject to reasonable technical limits and fair use.

17. Third-party services

The Service may integrate with or link to third-party services (e.g., identity providers, storage, hosting/CDN, analytics). We are not responsible for third-party services and their terms, security, or availability.

18. Suspension and termination

We may suspend or terminate access immediately if:

  1. you breach these Terms or the AUP;
  2. we reasonably believe your use poses a security, legal, or operational risk; or
  3. required by law or by payment providers.

If we terminate for cause, refunds are not guaranteed and may be denied to the extent permitted by law.

19. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation.

20. Limitation of liability

To the maximum extent permitted by law:

  1. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business interruption.
  2. Our total liability for all claims relating to the Service will not exceed the fees paid (or payable) by you for the Service in the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law.

21. Indemnification

You will indemnify and hold harmless Connected Dreams from and against third-party claims, damages, and expenses (including reasonable legal fees) arising from:

  1. your Customer Content;
  2. your breach of these Terms or the AUP; or
  3. your misuse of the Service.

22. Export controls and sanctions compliance

You represent and warrant that:

  1. you (and your users) are not located in, under the control of, or a national or resident of any country or region subject to comprehensive sanctions that would prohibit access to the Service; and
  2. you (and your users) are not listed on any applicable restricted party lists that would prohibit or restrict access to the Service.

You agree not to use the Service in violation of applicable export control and sanctions laws and regulations.

23. Changes to the Service and beta features

We may update, modify, or discontinue parts of the Service over time. Some features may be labeled alpha/beta/preview and may change or be discontinued.

24. Privacy and data processing

Our processing of personal data is described in our Privacy Policy at:

https://connecteddreams.com/legal/privacy-policy

If you use the Service as a business customer and we process personal data on your behalf, our Data Processing Agreement (DPA) is available at: https://connecteddreams.com/legal/dpa

25. Governing law and venue

These Terms are governed by the laws of the Netherlands, excluding its conflict-of-law rules.

Any dispute arising out of or in connection with these Terms or the Service will be submitted to the competent courts of Amsterdam, the Netherlands, unless mandatory consumer protection law requires otherwise.

26. Contact details

Connected Dreams B.V.

Address: Houthavenkade 21, 1014 ZB Amsterdam, The Netherlands

Chamber of Commerce (KvK): 34292834

VAT: NL8189.56.550.B01

Email: info@connecteddreams.com